Because everything we create is made-to-order, all sales are
final. No returns, refunds, or exchanges are accepted. In the event we
made an error while printing your order, or there is a defect in the
product, we would be happy to reprint the items, free of charge, within
72 Hours of purchase.
To be eligible for a re-print, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your re-print, we require a receipt or proof of purchase. Please contact us by email (theshop@orangerocketdesign.com) or Phone (515-490-7526). Please have your name and invoice number handy.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your re-print. If you are approved, then your re-print will be processed and shipped to your provided address.
All cancelled orders are subject to a 30% cancellation fee.
Only regular priced items are eligible for a re-print. Unfortunately sale items cannot be refunded.
To return your product, you should mail your product to:
Orange Rocket Design
Attn: Returns
800 S. Paxton
Sioux City, IA 51106
You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.